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Unit EMC1 is assessed by a scenario based assessment completed at home
and communicate using graphics
Demonstrate and apply knowledge of legislation applicable to sale of goods and services
the service sector who would like to build their customer service skills
increase positive environmental impacts
Unit 56 Self-Management Unit EMC1 is assessed byRespond orally to customer enquiries. This unit standard is for those people working, or intending to work, in industries where customer contact is required. People credited with this unit standard are able to respond orally to customer enquiries.