Learner Resources-SITXCRI003 Respond to a customer in crisis Self-Study Guide Units of competency TAEASS503 Lead

Units of competency TAEASS503 Lead assessment validation processes TAEASS502 Design and develop assessment tools TAEASS504 Develop and implement recognition strategies TAEASS501 Provide advanced assessment practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MEM50001B Classify recreational boating technologies and features MEM50002B Work safely on marine craft MEM50003B Follow work procedures to maintain the marine environment MEM50004B Maintain quality of environment by following marina codes MSAENV272B Participate in environmentally sustainable work practices Elective units MEM50005B Refuel vessels MEM50006B Check operational capability of marine craft MEM50007B Check operational capability of sails and sail operating equipment BSBCMN408A Report on financial activity BSBRKG301A Control records BSALF401A Maintain trust accounts BSBADM402A Produce complex business documents BSBCMN406A Maintain business technology BSBADM408A Prepare financial reports MEM04018B Perform general woodworking machine operations MEM05003B Perform soft soldering MEM05005B Carry out mechanical cutting MEM05007C Perform manual heating and thermal cutting MEM05012C Perform routine manual metal arc welding MEM05050B Perform routine gas metal arc welding MEM09002B Interpret technical drawing MEM11010B Operate mobile load shifting equipment MEM11011B Undertake manual handling MEM12023A Perform engineering measurements If you require RPL Kits with comprehensive benchmarking

Elective units BSBADM502 Manage meetings Group A BSBADM504 Plan and implement administrative systems Group A BSBADM506 Manage business document design and development Group A BSBPMG522 Undertake project work Group A BSBFIM502 Manage payroll Group A BSBCUS501 Manage quality customer service Group B BSBWOR501 Manage personal work priorities and professional development Group B BSBWOR502 Lead and manage team effectiveness Group B Additional electives BSBMGT502 Manage people performance Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCLSK309 Implement animal health control programs AHCLSK307 Euthanase livestock AHCLSK301 Administer medication to livestock AHCLSK304 Carry out post-mortem examination of livestock AHCLSK331 Comply with industry animal welfare requirements AHCPLY307 Implement and monitor biosecurity measures in poultry production If you require RPL Kits with comprehensive benchmarking

tempering and annealing MEM07005 Perform general machining MEM12002 Perform electrical/electronic measurement MEM21001 Replace watch batteries

Learner Resources-SITXCRI003 Respond to a customer in crisis Self-Study Guide Units of competency TAEASS503 LeadOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all