Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Certificate II Units of competency BSBESB301 Investigate

Units of competency BSBESB301 Investigate business opportunities BSBESB401 Research and develop business plans If you require RPL Kits with comprehensive benchmarking

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMINS302 Inspect a range of simple measuring instruments MSMTMVER403 Verify Inspectors' Class reference standards MSMTMINS301 Inspect a range of simple measures If you require RPL Kits with comprehensive benchmarking

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBHRM415 Coordinate recruitment and onboarding BSBLDR414 Lead team effectiveness Electives AHCWRK404 Implement quality assurance procedures AHCPCM404 Recommend plants and cultural practices SIRRINV002 Control stock AHCBIO401 Plan and implement a biosecurity program AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCBUS517 Monitor and review business performance BSBTWK401 Build and maintain business relationships BSBOPS403 Apply business risk management processes If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTSAD507 Design and implement quality assurance processes for business solutions ICTSAD508 Develop technical requirements for business solutions ICTSAD509 Produce ICT feasibility reports ICTSAS502 Establish and maintain client user liaison ICTSAS526 Review and update disaster recovery and contingency plans ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Units of competency MEM16006 Organise and communicate information MEM18055 Dismantle

Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Certificate II Units of competency BSBESB301 InvestigateYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.