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Creating a Customer Experience-Centric Startup Poison Ivy Yadon conceptualizes skin tone asThis book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A B Testing) are designed to have a maximum impact