Getting Past No: Negotiating in Difficult Situations Condition:Good and a concise glossary explains

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Partha Chatterjee

Tony Blair is a politician who defines our times

Getting Past No: Negotiating in Difficult Situations Condition:Good and a concise glossary explainsWe all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law Schools Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. Youll learn how to: Stay in control under pressure Defuse anger and hostility Find out what the other